Our Values
Values only mean something when they cost you something. These are the rules we follow when a flight is hours late or a booking goes wrong, written so that you can hold us to them. They come from the way our company has worked since it began in 2008.
The Agreed Price Is the Final Price
The fare we confirm in writing is the fare you pay. If we underestimate a route, that is ours to carry, and we will not add a surcharge at your destination. The only extra we ever charge is the published waiting fee, and only if you go past the waiting time included in your fare.
Your Driver Is There Before You Are
Your driver follows your flight and is in place when you come out. A late landing is never your cost. If we ever fall short on this, we want to hear about it, and you can reach us at any hour.
Safety Comes Before the Schedule
No driver is asked to make up time. That is one reason our drivers are salaried instead of paid per journey, and why they have fixed hours and mandatory rest. If a vehicle has a problem, it does not go out. We would rather send a different car than take a risk with yours.
Your Trip Stays Private
Your name, your address and your plans are used to carry out your booking, and for nothing else. We do not sell your details. You can read exactly how we handle them in our privacy policy and our KVKK notice.
A Plain Answer, Even If It Costs Us the Booking
If a cheaper option suits you better, we will tell you. If we do not serve a district, we will say so rather than find a way around it. If another of our brands can do the job better, we will point you there.
